Senior Customer Service Engineer Job in Bengaluru at Oracle

Oracle is hiring for the role of Senior Customer Service Engineer!

Responsibilities of the Candidate:

• Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.
• Interacts with customers prior to and/or after sale.
• Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
• This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.
• Focus of work can be in pre-sale or post-sale or both.
• Qualifications displayed in the job posting
• Duties and tasks are standard with some variation.
• Completes own role largely independently within defined policies and procedures.
• Duties and tasks are standard with some variation; displays understanding of roles, processes, procedures.
• Performs moderately complex problem solving with some assistance and guidance.
• Completes own role largely independently within defined polices and processes.
• Failure to accomplish results may necessitate additional resources to correct. 2 years experience.