Senior Client Management Manager Job in Gurgaon at HSBC

HSBC is hiring for the post of Senior Client Management Manager!

Responsibilities of the candidate:

• To manage a client portfolio in order to maintain existing and generate new income for the business. Undertake sector/portfolio planning and client monitoring/Contact
• Develop effective strategies for maintaining and growing a client portfolio in order to maintain and generate new income for the Group. This will involve initiatives such as sector planning and client/contact monitoring to ensure efforts support GTRF's business objective
• Manage portfolio customers and follow end-to-end CM process as defined by Business Development Transformation
• To manage costs within plan, keep losses to a minimum and identify any cost reduction initiatives.
• Work closely with colleagues to promote awareness of GTRF products, strategies and competitor information amongst the RM and other strategic business communities.
• Maintain awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect he customers and the Bank.
• Develop an appropriate calling plan to efficiently and effectively achieve goals and objectives. Through consultative selling, design and implement workable, innovative solutions for customers' individual needs plus generate and receive quality referrals for/from other parts of the Group.
• Where appropriate undertake professional presentations etc. to customers in support of potential opportunities portraying HSBC in the best possible light against a backdrop of competition from local, regional and/or global banks.
• Maintain and enhance the image of HSBC through the planning and execution of conferences, industry sector days, internal & external client road shows, active participation in industry associations and other such suitable events.
• Maintain close liaison with intra-country, intra regional and cross-regional colleagues/stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions Incremental revenue and customer satisfaction
• By matching customers’ requirements in response to proposal requests (RFP etc.)
• Provision of appropriate strategic business ideas based on awareness of market and industry initiatives and customer feedback. Sharing of best practices and to the overall direction of GTRF regional and global business.
• Be a team player. Work with the team members and colleagues in order to perform the role to the best of your abilities.
• Demonstrating excellence in sales and following end-to-end sales process as defined internally
• Be self-motivated and achieve results in the face of setbacks
• Keep management informed of progress/obstacles toward sales targets
• Establish an interactive dialogue process with Risk Management teams in order to build a sustainable asset growth
• By demonstrating and sharing best practices with colleagues.
• Sharing of feedback to appropriate stakeholders and colleagues
• By provision of commentary to team leader, senior client management, product, and sales etc.
• Ensure compliance monitoring is in place in accordance with HSBC and regulatory standards
• Ensure all CM Sales activity documentation is complete to provide performance tracking and target future sales efforts
• Continually assess the CM Sales processes to identify improvements
• Keep the Team leader informed of any obstacles, issues, etc.
• Compliance with and management of sales suitability risks and requirements
• Ensure all completed sales and prospecting activity documentation is appropriately completed, approved, and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements
• Monitors own completion of mandatory training
• No unknown crisis issues
• Liaise with Client Service Teams, CoE inclusive, to certify a deliver an outstanding service to clients

Requirements:

• Minimum Bachelor’s degree/Graduation or as required for the role, whichever is higher
• Extensive knowledge of global trade and receivables finance, services, products and techniques
• Extensive knowledge of the market & market trends, competitive environment and regulatory environment
• Detailed knowledge of GTRF back and front office area
• Detailed knowledge if Credit & Risk including techniques to mitigate risk
• Broad knowledge of HSBC Group companies and product ranges
• Sales & Client Management experience at a senior level including dealing with senior executives plus a proven sales record
• Proven ability in identifying and meeting customer needs through matching a broad range of  products and services
• Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension
• Proven ability to deliver creative and flexible customer solutions
• Ability to understand a customer business and the fundamentals of running a business
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Ability to interact with business customers at all levels
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning and organization skills
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
• Strong analytical skills