- Conduct village surveys and prospecting in selected villages, explaining BFL MFI JLG product offerings to all attendees.
- Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.
- Collect and validate all information and documents for sourcing, ensure accurate data entry/upload on LOS, and follow the defined SOP process.
- Coordinate with the Branch Manager for approvals and the Credit Operations Officer for disbursements as per process.
- Plan and conduct center meetings for customers, ensure full participation, resolve queries, and promote top-ups/cross-sell opportunities. Manage a portfolio of 450–500 customers.
- Ensure timely collections from customers during scheduled meetings and 100% recovery deposition at defined points as per SOP.
- Conduct end-use monitoring of loans as per the process.
- Maintain healthy relationships with borrowers and ensure complete compliance with all SOPs and branch operating practices.
- Prepare and submit daily task reports to the Branch Manager.
- Ensure recovery reconciliation with Credit and Operations Officers as per schedule.
- Meet critical parameters like lead-to-login ratios as per performance metrics.
- Maintain discipline in center meetings, strictly adhering to SOPs and the code of conduct.

