Senior Associate - Operations (Pune) Job in Pune at WNS Global Services Private Limited

WNS is hiring for the role of Senior Associate - Operations!

Responsibilities of the Candidate:

• Provide timely and accurate response to assigned internal and external customers
• Collaborate with underwriters to establish target dates and communicate coverage recommendations
• Responsibilities to include account set-up, quoting, proposals, policy issuance, policy administration requests, and account service
• Assist in reviewing documentation received for completeness and request missing information
• Document and maintain unit processes and procedures and disseminate information to the applicable team
• Other responsibilities as needed
• Screen transactions to determine authority and process and/or refer to underwriter per established guidelines
• Gather a wide variety of rating elements from applications/UW instructions/WC rating bureaus/NCCI/Reference Connect and company guidance to rate new or renewal business
• Input information and rating elements into the policy rating system with a high degree of accuracy
• Review output to ensure proper rating elements were applied
• Maintain rating documentation using paperless policy environment per established guidelines
• Provide endorsement quotes on demand
• Develop relationships and work within team and across departments to ensure customer tasks are completed and customer response expectations are achieved
• Initiate and facilitate renewal process in collaboration with underwriter and timely, professional communication with producer
• Resolve customer service issues
• Ensure proper initiation and completion of incoming requests for policy issuance, quote requests, endorsement and policy administration
• Identify areas for improvement, with recommendations for process, procedure, or system changes

Requirements:

• Associate: Minimum 6+ months experience in P&C Insurance background within Underwriting Support (Issuance, Endorsements)
• Senior Associate: Minimum 12+ months experience in P&C Insurance background within Underwriting Support (Issuance, Endorsements)
• Organizational and interpersonal skills to set priorities, manage time, and be responsive to assigned customers
• Demonstrated ability to professionally communicate and collaborate with internal staff and external customers
• Solutions mind-set, passion for the customer service
• Excellent Communication skills – verbal and written
• Fluent proficiency & comprehension in English is required
• Strong ability to multi-task while effectively communicating with the customers
• Efficient in internet, computer usage and web-based application skills
• Typing speed of 30+
• Eye for detail
• Educational Qualification:
  • Attended at least 2 years in College
  • Graduate / Under Graduate