Senior Associate- Frauds Job in Gurgaon at Genpact

Genpact is hiring for the role of Senior Associate- Frauds!

Responsibilities of the Candidate:

• Thorough research of account for identification of red flags and taking appropriate steps as per set protocols. 
• Communicate with other departments regarding the case as per procedures laid down via email. 
• Accurately annotate each case investigation to banking tools in order to correctly capture the details of the case. 
• Conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Consistently achieve/exceed quality standards for investigations Agent is expected be up to date on latest fraud modus operandi that are currently trending in the market.
• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
• Follow SOP and consistently achieve/exceed quality standards for investigations.
• Participate in ad hoc projects/assignments as necessary.
• Mentor new joiners with their doubts / clarifications. 
• Perform quality evaluation of new hires

Requirements:

• Experience in Fraud Detection / Backend Ops. 
• Experience in transaction analysis
• Prior experience in Fraud Detection is preferred.
• Preferred qualifications/Skills
• Adaptability to learn new processes, concepts and skills and an eye for detail.
• Keen attention to detail & risk identification.
• Good communication both written and verbal English skills.
• Ability to compose a grammatically correct, concise and accurate written response.
• Analytical & problem-solving skills.
• Basic knowledge of Banking Industry & Regulatory Environment.
• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
• Ability to maintain high levels of confidentiality and data security standards.
• Understanding of Microsoft Office, including Outlook, Word, and Excel. Knowledge of Fraud Detection tools would be an added advantage.