Senior Associate-Customer Success Job in Bengaluru at WNS Global Services Private Limited

WNS Global Services Private Limited is hiring for the role of Senior Associate- Customer Success!

Responsibilities of the Candidate:

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information and resolve customer inquiries, complaints, and issues promptly.
• Assist customers with product or service-related questions, account inquiries.
• Utilize active listening skills to understand customer needs and ensure their satisfaction.
• Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns.
• Document customer interactions and update customer records with accurate information.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Upsell and cross-sell products or services basis process requirement
• Perform all duties within team and personal targets.
• Must be comfortable with 24*7 work environment especially night shifts.

Requirements:

• Graduate