Senior Analyst- MDM Job in Hyderabad at Deloitte

Deloitte is hiring for the role of  Senior Analyst- MDM!

Responsibilities of the Candidate :

• Maintain and update critical workflow configurations, including cost centre chiefs, reports-to structures, account assignors, and approval limits.
• Extract and format workflow data for review by Finance, ensuring accuracy and compliance.
• Investigate and resolve workflow-related issues promptly, minimising disruption to operations.
• Serve as a primary point of contact for general workflow queries, providing clear and concise guidance.
• Administer SAP, Swift, and Ariba approval proxies and delegates, ensuring appropriate access and delegation.
• Provide comprehensive explanations for processing rules, supporting user understanding and adherence.
• Maintain the workflow 'Override' table, ensuring proper documentation and control.
• Configure new users within SAP HR, ensuring accurate and timely setup.
• Resolve data integrity issues within SAP HR, maintaining data quality.
• Administer SAP HR access requests, adhering to security protocols.
• Support HR organisational structure management within the system.
• Resolve SAP HR/Swift data mis-alignment issues, ensuring system consistency.
• Provide periodic user access reports for review by HR, supporting audit and compliance requirements.
• Remove/delimit leaver access promptly, safeguarding data security.
• Prepare and execute monthly SAP approval hierarchy uploads to Concur, maintaining system synchronisation.
• Process and approve Engagement Manager role requests within Swift.
• Process and approve Time ‘Multikeyer’ role requests within Swift.
• Proactively identify and propose process improvements, supporting the team with analysis to enhance the customer experience.
• Collaborate with dedicated query resolution teams to improve communication strategies and support for internal customers.
• Contribute to the development and maintenance of knowledge base articles and user guides.

Requirements :

• Demonstrable ability to build and maintain strong relationships with stakeholders across various functions.
• A professional, friendly, and approachable manner, coupled with the ability to communicate effectively with staff at all levels, especially when under pressure.
• Excellent customer service skills, showing accuracy, meticulous attention to detail, and a strong customer focus, with a good understanding of internal customers’ needs and priorities.
• A good listener with a calm demeanour, and the ability to ask effective questions to diagnose issues efficiently.
• Always consider risk implications of actions taken, ensuring compliance and data security.
• Previous experience working in a SAP support role, demonstrating familiarity with system administration and troubleshooting.
• Proficiency in core Microsoft Office applications (e.g., Excel, Word, Outlook).
• Strong analytical and problem-solving capabilities, with the ability to identify root causes and implement effective solutions.
• Previous experience with Swift, particularly in user role management and approval workflow.
• Previous experience with SAP HR, including user configuration and data maintenance.
• Previous experience with Ariba, specifically related to approval workflows.
• Previous experience of working within a finance function, providing context to system support.
• Experience in documenting processes and creating user guides.
• Programming: Strong skills in Python.
• Frameworks: LlamaIndex and/or Langchain experience
• AI Observability & Evaluation: Arize Phoenix, Langsmith, …
• Cloud Computing: Experience with cloud services, particularly Azure, though not exclusively.
• APIs: Skills in RESTful API integration.
• Version Control: Proficiency in Git.
• CI/CD Knowledge: Familiarity with CI/CD concepts and tools.
• Container Concepts: Basic understanding of Docker and container concepts for collaborative discussions with DevOps (nice-to-have).