Senior Analyst (BGSC Customer Care) Job in Noida at Barclays

Barclays is hiring for the role of Senior Analyst (BGSC Customer Care)!

Responsibilities of the Candidate:

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communication findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practices in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting the work of closely related teams.
• Check the work of colleagues within the team to meet internal and stakeholder requirements.
• Provide specialist advice and support about own work area.
• Take ownership of managing risk and strengthening controls about the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulations, and codes of conduct.
• Maintain and continually build an understanding of how all teams in the area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop an awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative/operational expertise.
• Make judgments based on practice and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day-to-day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.