Senior Airport Services Agent Job in Mumbai at Qatar Airways

Qatar Airways is hiring for the position of Senior Airport Services Agent.

Responsibilities of the Candidate:

• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc
• Assist duty officer to handle company material and records
• Liaison with GHA for quick processing of hotel and transfer passengers
• Work with GHA and ensure smooth passenger handling
• Assist passengers in regards to entry requirements, visas, residence permits etc
• Ensure passengers are assisted smoothly through airport facilities
• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit

Requirements:

• Trade or Vocational qualification
• Minimum 3 years of job-related experience required with at least 1 year of relevant experience in Airport Operations of a leading airline
• Excellent communication skills with fluency in English language
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment
• DCS experience and knowledge of ticketing is an advantage for this job
• Able to manage mishandled baggage services, including service recovery situations with customers
• Ideally completed courses in Passenger Handling and Customer Services
• High level of computer literacy
• Excellent customer focus and service delivery