Seller Support Associate, Support-Vendor Support Job at Amazon

• Demonstrates end-to-end ownership of every seller interaction coupled with proactive problem-solving and provides exceptional support to sellers.
• Demonstrates effective, clear, and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Requirements:

• 1+ years of customer service experience
• 1+ years of driving process improvements experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's Degree in any discipline with 0-10 years of experience.
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Candidates who are based in the below locations should only apply: Hyderabad
• Any Graduation (other than BE, BTech and MBA Freshers)
• Experience within a customer service environment is preferred.
• Committed seller advocate, driving process & tool improvements.
• Enthusiasm and strong self-motivation.
• Strong prioritization and time management skills with a high degree of flexibility.
• Embrace change with flexibility and good grace.
• Demonstrate sense of urgency for contact response time in the face of variable workflow.
• Demonstrates effective communication, composure and professional attitude
• Exemplary performance record, particularly with regard to quality & productivity
• Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.