Seller Support Associate, Seller Job in Hyderabad at Amazon

Amazon is hiring for the role of Seller Support Associate, Seller!

Responsibilities of the Candidate:

• Demonstrate end-to-end ownership of every seller interaction coupled with proactive problem-solving and provide exceptional support to sellers.
  
• Demonstrate effective, clear, and professional written and oral communication.
  
• Provide prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  
• Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  
• Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
  
• Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
  
• Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  
• Seek solutions through logical reasoning and data interpretation skills and identify trends to appropriate channels including improvement suggestions.
  
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
• Respond to Seller Queries via Phone, Chat, and Email.
  
• Handle queries from sellers across the world in their time zones.
  
• Follow available guidelines while handling contacts to ensure seller experience.
  
• Ensure Tools and resources are working before handling a contact.
  
• Follow guidelines while responding to seller queries.
  
• Highlight issues through available mechanisms.
  

Requirements: