Seller Support Associate - IN Store Job in Lucknow at Amazon

Amazon is hiring for the role of Seller Support Associate - In Store!

Responsibilities of the Candidate:

• Demonstrates end-to-end ownership of every seller interaction coupled with proactive problem-solving and provides exceptional support to sellers.
  
• Demonstrates effective, clear, and professional written and oral communication.
  
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
  
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
  
• Liaise with other departments such as Customer Service, Merchant Investigations, or
• Payments teams as required to resolve Seller’s issues and questions.
  
• The employee will be required to support the sellers via phone/chat and emails.
  

Requirements:

• 1+ years of customer service experience
  
• 1+ years of driving process improvements experience
  
• Speak, write, and read fluently in English
  
• Experience with Microsoft Office products and applications
  
• Experience with Excel
  
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays