Seller Operations Manager Job in Bangalore at Flipkart

Flipkart is hiring for the role of Seller Operations Manager!

Responsibilities of the Candidate:

• Seller Management: 
  • Working closely with the regional Seller/Partner base to build and grow their business on the platform
  • Working with sellers and Marketing team to drive on-ground activities
  • Develop and deploy incentives/commissions for sellers
  • Resolving seller and customer issues
• Seller Operations:
  • Own the terms of Operations with the Seller partner to plan, track, and improve on the operations metrics like O2A (Order to Approval), Breach, SLAs, Customer Promise etc
  • End to End ops and business management for the channel partners with internal stakeholders like
  • Supply chain, product & technology team, Accounts etc
• Planning & Trade Marketing:
  • Sales planning and Forecasting on a monthly and quarterly basis
  • Making growth plans at the seller level and defining the roadmap to achieve the same
  • Develop and drive programs to improve key shapeable metrics for the platform
  • Impeccable in-store presence and promotional campaigns to drive seller effectiveness and sustainable sales growth
• Program Management:
  • Coordinate with stakeholders across functions to enable support for the channel and programs
  • Close working relationships with on-field sales teams and driving adherence to processes and systems

Requirements:

• Strong experience in field sales and/or Retail/Franchise management in FMCG/Telecom/other GT-heavy industries, with a major focus on Rural Channels, General Trade
• Possess Strong analytical, problem solving & organizational abilities
• Possess exceptional relationship management skills & interpersonal skills
• Proven track record of delivering tangible results within their respective functions
• The ability to work comfortably with ambiguity, keen interest in data-driven insights for growth, and like to work with a variety of stakeholders are important
  
• Should be very data-centric and responsible for enabling real-time intelligence to the channel partners based on data analysis on Customers, AOV, Sales, New collection, Lapse customers, Shopping behaviour etc
• Years Of Experience: 2 to 4 Years