SAPC Technical Authority Engineer Job in Noida at Ericsson

Ericsson is hiring for the role of Engineer SAPC Technical Authority!

Responsibilities of the Candidate:

• Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
• Monitor ticket queues to ensure timely responses and proactive detection of possible failures.
• Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
• Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution.
• Perform system administration tasks, maintain databases, and manage user access.
• Execute change introduction activities, perform service request fulfilment, and handle standard changes.
• Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
• Drive customer experience improvement initiatives and provide full support during problem management investigations.

Requirements:

• Ericsson Operations Engine - Mode Of Operations
• 5G MS Operations Readiness
• Knowledge Sharing and Collaboration Skills
• Problem management
• Business Continuity Management
• Ericsson Customer Experience Assurance (CEA) Competence
• Business Understanding
• Incident management
• Ericsson Customer Assurance Competence
• MS TOP
• Customer Experience Improvement
• Service Request Fulfilment (OMS)
• Customer Complaint Resolution
• System Administration
• RAN Configuration Knowledge