SAP Technical Support Engineer Job in Bangalore at NetApp

NetApp is hiring for the role of SAP Technical Support Engineer!

Responsibilities of the Candidate:

• Provide specific technology operations support during assigned shift. Handle incident tickets, migrations, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively.
• Overall order based planning process understanding including the results of Confirmation run for scheduling and shipping process, gating factor and supply usage
• ABC XYZ segmentation, Product life cycle management, Stastical forecast generation configuration Along
• Understanding of customization in the IBP using key figure calculation and operator
• Supporting on Supply planning engines like Heuristic with Customized solutioning and to understand Forecast consumption concepts
• Cloud platform integration for Data services and HANA Smart Data Integration functional technical knowledge to understand the data flow and resolve issues
• Role creation, Catalogs, user creation concepts understanding
• Strong communication ,Strong presentation and writing skills
• Updates customers and others on status of support issues via ticket updates in an ITSM tool such as ServiceNow
• Ability to follow standard ITIL support principles and processes
• Working knowledge of ServiceNow or similar ITSM support tools.
• Willingness to stretch beyond office hours in case of priority issues
• Have been part of implementation projects and handling L2 support
• Provide expertise on all technical questions related to SAP CPI integration
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to other team members

Requirements

• A minimum of 2 years of experience is required; 3 to 5 years of experience is preferred.
• An associate’s degree in Information Technology, Electrical Engineering, Computer Science or other related field is required; or equivalent experience.
• Demonstrated ability to have completed multiple, moderately complex technical tasks.