SAP Production & Quality Management – Support Engineer - GTC Henkel Job in Bangalore at Henkel

Henkel is hiring for the role of SAP Production & Quality Management, Support Engineer - GTC    Henkel!

Responsibilities of the Candidate:

• Resolve Tickets in Service Now related to incident and requests within the defined resolution time
• Support day-to-day operations and projects, communicates with other teams and MSA, and monitors events as first point contact
• Configure and maintain SAP PP, SAP PP-PI and SAP QM following the Henkel Change management process and support of connected applications
• Actively support SAP PP and SAP QM enhancements including CR management, SAP transportation and testing
• Perform Root Cause Analysis for Problem tickets and document this in Service Now
• Understand the integration between SAP and shopfloor systems (mainly MES (Aveva, Felten, BTEC)) and actively supports the assignment to the right solver group in Service Now
• Willingness to work in a global team setup to cater 24/7 demand and actively participate in bridge calls organized by Henkel Service Desk and active support for resolving Priority 1 or 2 tickets
• Willingness to continuously learn new paradigms, technologies, and tools to move with Henkel's technology roadmap
• Be an open-minded team player in an international team and ability to cope with complexity and constant change. Is resilient to time-critical tasks and knows how to handle workload. Good command of English written and oral skills

Requirements:

• Bachelor’s Degree (whatever is needed for a expert / senior / intermediate resource)
• 3+ years of relevant IT experience (whatever is needed for a expert / senior / intermediate resource)
• Mandatory: extensive experience in SAP PP, SAP PP-PI, SAP QM, ITSM, web services, forms, EDI etc.
• Mandatory: Experience in SAP ABAP development, Experience in interface technologies, General understanding of MES systems and the interaction with SAP
• Preferably knowledge in SAP PP-PI PI sheets, Preferably knowledge in MES technologies (Aveva, VEGAM), Preferably knowledge in SAP BTEC, Preferably experience in transport management tools (ideally via ServiceNow), Preferably experience in application management, Preferably experience
• Midterm – S/4 HANA, Midterm BTP knowledge