Salesforce Success Analyst Job in Chennai at WPP

WPP is hiring for the role of Salesforce Success Analyst!

Responsibilities of the Candidate:

• Support Marketing cloud users in their efforts to create digital solutions, email campaigns and email reporting.
• Support Sales Cloud users in their efforts to manage sales opportunities and interactions with accounts and clients.
• Support the data integration between Salesforce Sales Cloud and Marketing Cloud.
• Communicate effectively with end-users to provide updates on issue resolution and manage expectations.
• Provide necessary training on Marketing Cloud for users and assist with troubleshooting if any problems or errors arise.
• Assist users with the QA process to ensure email accuracy and is rendered as expected across all email clients and screen resolutions.
• Document common support procedures that co-workers can follow.
• Provide end-user support to end users via email, teams chat or meetings.
• Investigate, reproduce, and document issues for escalation to the Engineering team if necessary.
• Provide fixes and workarounds and verify changes when applicable to ensure continued operability of Salesforce Marketing and Sales Cloud.

Requirements:

• Knowledge of Salesforce Marketing and/or Sales Cloud
• Ability to train users on various processes in Sales and Marketing Cloud
• 2+ years in customer service role
• Excellent problem-solving skills
• Ability to function effectively in a multi-tasking environment.
• Experience initiating and rolling out new processes and improving existing processes
• Excellent written and verbal communication skills
• Ability to cooperate and contribute as a team player
• Strong interpersonal skills
• Understanding of testing processes and methodologies
• Salesforce Certification in Marketing Cloud or Sales Cloud is a plus
• Knowledge and experience with Service desk software like Jira are a plus
• Experience with reporting and analytics is a plus
• Knowledge of AMPSCRIPT code to implement business requirements by creating dynamic content