Salesforce Platform Engineer Job in Bengaluru at AXA XL

AXA XL is hiring for the role of Salesforce Platform Engineer!

Responsibilities of the Candidate:

• Manage daily Salesforce platform administration, including user provisioning, roles, profiles, permission sets, and data access controls.
• Monitor system performance, conduct regular health checks, and perform audits to ensure optimal operation.
• Handle data quality initiatives, including data imports, exports, deduplication, and cleansing.
• Maintain comprehensive documentation of configurations, processes, and architecture.
• Implement and enforce governance standards, compliance policies, and best practices.
• Troubleshoot issues, resolve incidents, and provide user support to maintain platform stability.
• Coordinate platform updates, releases, and maintenance activities with minimal disruption.
• Monitor and optimize storage, licensing, and integration endpoints.
• Design, implement, and maintain the Salesforce security architecture, including roles, profiles, permission sets, sharing rules, and field-level security.
• Ensure data security and compliance with organizational policies and data privacy regulations.
• Conduct regular security reviews, audits, and vulnerability assessments.
• Manage access controls for integrations and external systems.
• Implement and oversee data encryption strategies, including Field Encryption and Platform Encryption, to protect sensitive data at rest.
• Collaborate with stakeholders to define security requirements and best practices.
• Stay informed of Salesforce security features and implement necessary configurations to mitigate risks.
• Design, develop, and deploy custom Salesforce applications, components, and integrations using Apex, Lightning Web Components (LWC), Visualforce, and Salesforce APIs.
• Build automation workflows, process builders, flows, and other declarative solutions to improve operational efficiency.
• Conduct testing, code reviews, and troubleshoot custom developments.
• Assist with data migration and integration projects, ensuring solutions align with operational needs.
• Design, implement, and maintain Continuous Integration/Continuous Deployment (CI/CD) pipelines for Salesforce development projects.
• Automate build, test, and deployment processes using tools like Salesforce CLI, Harness, Git, or other relevant DevOps tools.
• Ensure seamless, reliable, and repeatable deployment processes to production and sandbox environments.
• Collaborate with development and operations teams to improve deployment workflows and reduce deployment risk.
• Manage multiple Salesforce development environments (sandboxes, scratch orgs, and production) to support development, testing, and deployment workflows.
• Establish and enforce environment management policies, including naming conventions, access controls, and refresh schedules.
• Coordinate environment provisioning, refreshes, and decommissioning to ensure consistency and availability.
• Support developers and testers in environment setup, configuration, and troubleshooting.
• Maintain version control practices and integrate environment management with CI/CD pipelines.
• Implement and manage monitoring tools and dashboards to track platform health, performance metrics, and system logs.
• Establish alerting mechanisms for platform issues, performance degradation, or security incidents.
• Use observability data to proactively identify issues, root causes, and areas for improvement.
• Collaborate with operations teams to ensure continuous visibility into platform operations and facilitate rapid incident response.
• Develop, implement, and maintain backup and recovery strategies for Salesforce data and metadata.
• Regularly test backup and recovery procedures to ensure data integrity and availability.
• Collaborate with stakeholders to define recovery time objectives (RTO) and recovery point objectives (RPO).
• Ensure compliance with organizational policies and industry standards related to data protection and business continuity.
• Lead or support incident response efforts related to data loss or platform outages, ensuring minimal disruption to business operations.
• Stay informed about Salesforce platform features, upgrades, and best practices.
• Collaborate with stakeholders to identify opportunities for platform improvements and automation.
• Lead solution design for complex requirements, ensuring solutions are scalable, secure, and aligned with organizational standards.
• Mentor junior team members in operational best practices, development standards, observability techniques, and environment management.
• Work closely with business teams to understand operational difficulties and provide technical support.
• Deliver training and develop documentation for end-users and administrators.
• Act as a trusted advisor for platform enhancements, operational strategies, resilience planning, and security.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Relevant years of experience in Salesforce administration, development, platform management, environment management, observability, security, and business continuity.
• Salesforce certifications such as Salesforce Certified Administrator, Platform Developer I & II, and System or Application Architect are highly desirable.
• Deep knowledge of Salesforce declarative tools, security model, data management, encryption strategies, DevOps practices, observability, disaster recovery, and environment management.
• Proven experience designing and managing CI/CD pipelines for Salesforce.
• Experience with monitoring tools, backup, recovery solutions, encryption, and environment provisioning.
• Proficiency in Apex, Lightning Web Components, Visualforce, Salesforce APIs, and monitoring/recovery tools.
• Robust troubleshooting, problem-solving, and communication skills.
• Ability to prioritize operational stability while delivering solutions.
• Experience with multiple Salesforce clouds (Sales, Service, Financial Service Cloud).
• Familiarity with other programming languages (Java, JavaScript, SQL).
• Knowledge of Agile methodologies and project management tools.