Salesforce Junior Administrator Job in Delhi at ERM Group

ERM is hiring for the role of Salesforce Junior Administrator!

Responsibilities of the Candidate:

• Provide first-line support for Salesforce users, resolving tickets promptly and escalating complex issues as needed.
• Perform minor configuration tasks (e.g., fields, page layouts, reports, dashboards, flows).
• Run reports and build dashboards to support business needs and ensure accurate data insights.
• Assist with data management activities, including imports, exports, deduplication, and quality checks.
• Monitor system health, storage, and performance; report anomalies to senior team members.
• Support deployment activities, including sandbox refreshes and change set management.
• Maintain documentation of configuration changes and support processes.
• Assist with user and license management, including profile updates and permission assignments.
• Collaborate with developers and testers during Agile cycles for UAT and releases.
• Stay informed on Salesforce releases and assist in testing new features.
• Uphold data security and privacy standards during all support activities.

Requirements:

• 1–3 years of experience in Salesforce administration or support.
• Hands-on experience with Salesforce Sales Cloud and MCAE and/or Net Zero Cloud is a plus
• Basic understanding of Salesforce security model and data management best practices.
• Experience supporting end-user tickets and providing effective customer service.
• Proficiency in creating reports and dashboards in Salesforce.
• Strong documentation and communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Exposure to Agile/Scrum methodologies preferred.
• Basic understanding of APIs and integrations desirable.
• Salesforce Certified Administrator (required).
• Comfortable working across global time zones