Salesforce Cloud Administrator Job in Mumbai at Dentsu

Dentsu is hiring for the role of Salesforce Cloud Administrator!

Responsibilities of the Candidate:

• Administer the Salesforce implementation to support a global user base.
• Support user queries and training about new functionalities launched every month by the development team.
• Manage all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing settings.
• Handle data migrations and data loading requests for Salesforce.
• Support the Salesforce integration with other applications and downstream systems.
• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development.
• Execute Salesforce configuration changes, such as Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports.
• Stay up-to-date with new Salesforce releases and evaluate new features for implementation.
• Identify unused or underutilized platform features and work with the product owner to prioritize them in the product backlog.
• Establish best practices, maintain documentation, and suggest improvements as our in-house expert.

Requirements:

• 3+ years of experience as a Salesforce Administrator.
• Experience working within a large, global organization is preferred.
• Driven to succeed with the ability to creatively problem solve.
• Negotiation skills and excellent customer service, interpersonal, communication, and people engagement skills.
• Strong analytical, planning, and organizational skills.
• Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously.
• Positive, empathetic, and professional manner.
• Certified Salesforce Administrator.
• Experience with Lightning and Salesforce App development.
• Experience with creation and management of Flows.
• Sales Cloud certification is essential.