Sales Support Administrator Job in Mumbai at Brennan IT

Brennan IT is hiring for the role of Sales Support Administrator!

Responsibilities of the Candidate:

• Assist the salesperson in responding to inbound inquiries from clients, including the follow-up of service and account-related matters.
• Provide customer ad hoc reporting, including sending regular reports for specific customers.
• Assist with credits, invoicing, and debtors.
• Coordinate and secure resourcing for customers as required.
• Assist in following up CSAT survey responses.
• Format Order Forms and Proposals in both Word and PowerPoint to ensure brand consistency and professional documentation is always presented to the customer.
• Maintain CRM hygiene of Accounts, Contacts, and Opportunities.
• Set up meetings on behalf of Salespeople.
• Chase up DOA requirements on behalf of Sales.
• Chase up TPR approvals and any other approvals.
• Prepare and process basic order forms and send digitally for customer signature.
• Check legal requirements for Order Forms and bring together the required documents for review.
• Assist with basic quotes, including qualifications and pricing for data, service packs, and hardware software.
• Assist with Contract management, including cancellations, renewals, and pricing on RFPs.
• Coordinate with the Practice Lead, Product Team, and Carrier Management team to optimize pricing across product lines and customer segments.
• Monitor Service Pack balances and chase up low balances with customers.
• Manage basic renewals of hardware and software.
• Liaise with Sales Operations, Provisioning, and Finance regarding contracts and changes to contracts.
• Conduct contract renewal research and preparation.
• Perform white space analysis and assist with escalations.
• Generate general internal reporting (Accounts, revenue, opportunities).