Sales Support Job in Delhi at Interglobe Air Transport

Responsibilities-

• Responding promptly to all account queries both internally and externally, by phone and email; providing daily support to the India Corporate and Travel Agency customer base.
• Liaising with various internal departments, Sales Managers, and the Leadership Team to ensure a first contact resolution.
• Applying experience and customer knowledge to achieve the best outcome for both the corporate client, Travel Agency, and VAA.
• Supporting the Sales team with varying administrational duties. Managing a number of sales-related tasks simultaneously, for example coordinating familiarization trips and events.
• Monitoring relevant communications, both internal and external, and implementing necessary actions.
• Attending and contributing to regular sales meetings and feedback to colleagues.
• Closely working with Sales Managers to gain understanding of the strategy and focusing on their accounts to adapt the approach accordingly.
• To Establish and maintain relationships with varying levels of clientele.
• To position the VAA Sales Team to promote accessible, efficient, and experienced services at all times.

Requirements-

• Strong exposure to managing stakeholders.
• Dynamic, outgoing personality, initiative-taking, resourceful, highly independent, innovative, creative with customer orientation. A result driven individual with outcome-based approach.
• Ability to communicate both written and verbally with customers in a clear and concise manner in any situation.
• Excellent organizational skills and time management skills with the ability to work well under pressure.
• A great team player who can collaborate and support.
• Proficient user of Microsoft Office Suite and has working knowledge of GDS.
• Basic computer literacy and basic understanding of some technical solutions used by sales companies, especially Sales Force & Tableau.

Incorporated in 1989 and headquartered in Gurugram, IGAT represents some of the world’s largest airlines in India, a car rental company, and a leading hotel booking site. It is present across 30+ cities in India with overseas offices in the UK, the UAE, and Qatar.