Sales Order Specialist Job in Hyderabad at Thermo Fisher Scientific

S&P Global is hiring for the role of Sales Order Specialist!

Responsibilities of the Candidate:

• Work on existing accounts and manage the day to day end user care and maintenance of the accounts;  
• Drive customer satisfaction and adoption within existing accounts;  
• Monitor usage and keep Sales Associates up to date with relevant statistics; 
• Ensure timely execution of all renewals on the Sales Representatives’ account list; 
• Coordinate with DPM, Legal, and Finance for order fulfillment cycle  
• Process new sales orders, trials, and cancellations for Data, IP, and Custom and create Salesforce agreement profiles 
• Reply to client queries. Queries from existing clients may include subscription status, billing/reporting, and invoice status.
• Coordinate with Sales Associates and Client (and Client Services) regarding new licensing inquiries, data entitlement requests.  Help draft agreements.  Pick up pending tasks when relevant sales Associate is away. 
• Maintain client account records, including third party license status (CUSIP, Ratings, etc.) 
• Review Pending Book bi-weekly and ensure that all orders are billed on time and in line with business expectations and sanity checks (multiyear deals, invoicing, perm to bill).

Requirements:

• Bachelor's degree in Business, Finance, or a related field preferred.
• Proven experience in sales order processing or a similar role.
• Familiarity with CRM and order management systems.
• Strong attention to detail and accuracy in data entry.
• Excellent organizational and time management skills.
• Effective communication and interpersonal abilities.
• Ability to collaborate with cross-functional teams.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Understanding of sales and order processing workflows.
• Knowledge of financial markets and products (preferred but not mandatory).
• Ability to adapt to changing priorities and meet tight deadlines.
• Customer-focused mindset with a commitment to delivering a high level of service.