Sales Operations Coordinator Job in Gurgaon at Bio-Rad laboratories India Pvt. Ltd.

BIO RAD is hiring for the role of Sales Operations Coordinator!

Responsibilities of the Candidate:

• Provide prompt and precise invoicing for customers as well as internal and external partners
• Responsible of processing all orders (consumables to complex quotes) in the region received via all possible media such as phone, fax, e-procurement, etc., including invoicing processes.
• Generate the outbound process ensuring the effectiveness and neutrality of prioritization
• Communicate with customers via phone, email or fax as required
• Maintain accuracy of invoiced data
• Ensure compliance of SOPs, B/R accounting roles, local regulations and SOX requirements such as revenue recognition, inventory rules and Export compliance
• Coordinate the returns of product within approval guidelines
• Monitoring and analyzing the back order situation; taking proper actions as per SOP
• Interface with  local selling units and the departments of Pacific Region
• Cooperate with FIN, IT, HR, QA/RA
• Knowledge of Customer Service, Order Processing and supply chain issues, with a general understanding of the logistics area and business administration.
• Comfort with ERP based order processing and web based order processing.
• Understanding the impact of applications on the logistics and supply chain processes and business administration/accounting with a focus of customer orientation

Requirements:

• Minimum of 1-2 years experience in a similar customer service role
• Graduation / Bachelor’s degree in a Business or customer service
• Standard MS office and collaboration tools
• Working experience with SAP system and SFDC