Sales Operations Analyst Job in Mumbai at AlphaSense

AlphaSense is hiring for the role of Sales Operations Analyst!

Responsibilities of the Candidate :

• Process the Lead Generation requests by following SOPs.
• Maintain addressable market data for the sales reps.
• Maintain CRM data quality by implementing various rules, guardrails, and data lifecycle.
• Initiate and support various data completeness projects.
• Create and maintain reports and dashboards in the salesforce.
• Resolve customers’ queries and concerns.
• Track communication in our CRM for transparency and auditability of casework
• Focus on improving customer satisfaction by delivering timely, accurate, and quality services.
• Suggest process and system enhancements to increase efficiency.
• Assist with special projects as assigned.

Requirements :

• A customer-focused individual, who has experience in supporting the customers through an email ticketing system, chat, and/or phone calls.
• Demonstrate exceptional organizational skills and attention to detail.
• Provide comprehensive information/updates to the sales teams.
• Resolve customer complaints and queries.
• Provide new employees with training sessions to enhance their skills.
• Offer exceptional customer service and satisfaction.
• Follow up with customers for any further information.
• Maintain a healthy relationship with the sales teams.
• Have an ability to execute, act tactically and write effectively.
• Have a desire to learn and absorb information to make connections and drive productivity.
• Possess strong analytical, critical thinking, and problem-solving abilities.
• A team player and enjoy building strong cross-group working relationships.
• Proficient in Microsoft Office Suites (especially in Excel)
• Salesforce or any CRM tools experience is a plus.