Sales Enablement Specialist Job in Hyderabad at S&P Global

S&P Global is hiring for the role of Sales Enablement Specialist!

Responsibilities of the Candidate:

• Process new sales orders, trials, and cancellations for Data, IP, and Custom and create Salesforce agreement profiles 
• Reply to client queries. Queries from existing clients may include subscription status, billing/reporting, and invoice status
• Perform Sanity checks on Invoices and billing
• Coordinate with Sales Associates and Clients (and Client Services) regarding new licensing inquiries, and data entitlement requests
• Help draft agreements
• Pick up pending tasks when the relevant sales Associate is away
• Maintain client account records, including third-party license status (CUSIP, Ratings, etc.) 
• Review Pending Books bi-weekly and ensure that all orders are billed on time and in line with business expectations and sanity checks (multiyear deals, invoicing, perm to bill)
• Work on existing accounts and manage the day-to-day end-user care and maintenance of the accounts 
• Drive customer satisfaction and adoption within existing accounts
• Monitor usage and keep Sales Associates up to date with relevant statistics
• Ensure timely execution of all renewals on the Sales Representatives’ account list
• Coordinate with DPM, Legal, and Finance for order fulfilment cycle

Requirements:

• Demonstrable experience in scaling sales operations infrastructure for hyper-growth B2B operations
• Experience in sales operations/support, managing complex product contracts and data licenses
• Previous experience working across a fast-paced matrix organization partnering with cross-functional teams
• 1+ Years in Industry: Financial Services preferred 
• 1+ Years in a Specialty/Discipline: Client Services, Sales Support or other similar role 
• Manages own work with hands-on supervision 
• Impacts quality, timeliness of results, and client experience of own team and related teams 
• Developed communication and diplomacy skills to exchange complex information 
• Uses judgment based on practice and precedence and accurately defines problems by trying to understand underlying factors/causes
• Demonstrable analytical and quantitative problem-solving skills 
• Ability to communicate complex ideas effectively –verbally, in writing, and visually – in English
• Bachelor’s degree in a related field
• Well-balanced strategic and operational mindset
• Ability to work collaboratively in a team environment 
• Ability to balance daily duties and larger-scale projects
• Proficient in Excel, PowerPoint, and Dashboard