Sales Delivery Manager ( SDM ) Job in Gurgaon at RBL Bank

Key Responsibilities:

• Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof
• Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.
• Driving key Setrics by :
• Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits
• Maintaining lowest levels of wait-time through :
• Load balancing among desks
• Regular monitoring of pending tokens through Admin login
• Analysis to understand employee level productivity & Daily roistering
• Leave planning & Training calendar
• Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members

The Bank offers specialized services under six business verticals namely: Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets and Treasury and Financial Markets Operations. It currently services over 11.53 million customers through a network of 517 branches; 1,166 business correspondent branches (of which 298 banking outlets) and 414 ATMs spread across 28 Indian states and Union Territories.