Sales Analyst - Salesforce Administration Job in Bengaluru at NetApp

NetApp is hiring for the role of Sales Analyst - Salesforce Administration!

Responsibilities of the Candidate:

• Provide outstanding daily operational support for CRM system, which includes lead management, contact management, user management, account management, opportunity management, forecasting, admin/configuration changes for both direct (field) and indirect (channel) sales force. 
• Perform problem analysis and get to the root cause of user reported issue.
• Comprehension and capability of meeting Quality and Service Level Agreements (SLAs) 
• Proactively improve the sales user experience and make sales tools a competitive advantage, identify/recommend and implement process improvements to ensure a positive customer experience. 
• Perform data quality management - Data analysis, Quality checks and ad-hoc reporting. 
• Analyze and report support metrics. 
• Learn and understand Enterprise systems and how they are integrated, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP),
• Systems/Applications/Products in Data Processing, Customer Master data and Enterprise Business Intelligence which are essential to this role. 
• User Acceptance Testing (UAT) of features and bug fixes for major releases and maintenance releases 
• Engage business program managers and technical resources when necessary. 

Requirements:

• Experience with salesforce.com administration - Security/visibility model, User administration etc. (Minimum of 2 years). 
• Good understanding of sales processes and sales systems. 
• Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication. 
• Good understanding of IT and marketing processes and their objectives, as related to sales and Sales support, Creative approach to problem solving. 
• Must be flexible to work in 24/5 model - APAC, EMEA and US business and work in shift as assigned by the lead/manager. 
• Be a proactive contributor and subject matter expert on projects. 
• Excellent English language; including verbal, written and comprehension skills. 
• Bachelor’s Degree – Required 
• Minimum of two years of experience with Customer Relationship Management (CRM) Tool – Required 
• Minimum of two years enterprise experience in Sales Processes/Incident (Case) Management – Preferred