Safety Investigations Specialist II Job in Visakhapatnam at Uber Technologies Inc.

Uber is hiring for the role of Safety Investigations Specialist II!

Responsibilities of the Candidate:

• Providing phone support to our key users and creating a detailed experience to build trust and encourage customer dedication.
• Providing service to members of Uber's leadership team.
• Providing thorough, detailed support using various support platforms (email, chat, phone) to develop case details, analyze information, and provide recommendations to key partners.

Requirements:

• Graduate
• Should have calling experience of a minimum of 1 year
• Excellent communicator: You build trust with riders and driver-partners through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber get ahead. As a distributed team it is imperative that you have a deep understanding of the audience that you are catering to find the right way to connect with the target audience. Strong, grammatically accurate English language skills are a necessity.
• Empathetic: You are passionate about customer experience, and instantly build a rapport with the riders and driver-partners by being detailed, acknowledging the situation, and displaying a genuine willingness to help.
• Problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
• Process compliant: You should know how to balance freedom of expression and process compliance making it easy for riders and driver partners to feel Uber love while making it easy to analyze ways to scale support.
• Comfortable with ambiguity: You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers. Since we are in the initiation phase for the team, an inclination to build processes ground up is an added advantage.
• Fun to work with: You are hardworking, an excellent teammate, and a lot of fun to work with.