Risk & Fraud Associate Job in Hyderabad at Wipro Technologies

Wipro is hiring for the role of Risk & Fraud Associate!

Responsibilities of the Candidate:

• Analyze transactions in Accertify and investigate potentially suspicious accounts and activities using various sources.
• Exercise sound judgment in identifying fraudulent activities and account takeover attempts, even when  explicit fraud indicators are absent.
• Conduct investigations to gather evidence and support decision-making.
• Mitigate financial risk by taking appropriate actions on potentially fraudulent activity, including canceling orders, banning accounts, and escalating complex cases.
• Respond to member inquiries in Zendesk regarding account security, including reports of suspected account takeover, with empathy and professionalism.
• Investigate and resolve member appeals in Zendesk for orders and accounts incorrectly flagged as fraudulent, ensuring fair and timely resolutions.
• Effectively differentiate between legitimate members and potential fraudsters attempting to gain access to accounts.
• Secure compromised accounts and restore legitimate access in account takeover (ATO) situations.
• Identify, act upon, and report trends in fraudulent behavior and account takeover attempts to team leads.
• Actively participate in team meetings across time zones.
• Independently complete daily assignments with high accuracy and efficiency, exceeding expectations while adhering to quality standards in all task-based work.
• Make sound decisions quickly, even in ambiguous situations, and provide feedback on workflow gaps to leadership.
• Communicate effectively with members, colleagues, and other internal partners

Requirements:

• Bachelor's degree or equivalent experience in Criminal Justice, Business, Finance, or a related field
• Proven experience in fraud detection, risk analysis, or trust and safety operations
• Familiarity with fraud detection tools and platforms (e.g., Accertify, Kount, Sift, etc.)
• Experience using customer support platforms such as Zendesk
• Strong analytical and investigative skills with the ability to identify subtle fraud patterns
• Ability to exercise sound judgment and make quick decisions in high-pressure or ambiguous situations
• Exceptional attention to detail and a commitment to high-quality, accurate work
• Strong written and verbal communication skills, including the ability to communicate with empathy and professionalism
• Ability to handle confidential information with discretion
• Comfortable working independently and meeting productivity and quality targets
• Capable of working across time zones and participating in virtual team meetings
• Proficiency in identifying trends and escalating unusual activity or workflow issues to leadership
• Prior experience handling account takeovers (ATO) and securing compromised accounts is a plus
• Flexibility and adaptability to evolving fraud tactics and operational procedures