Revenue & Reservations Assistant Manager Job in Udaipur at Novotel London West

Novotel London West is hiring for the role of Revenue & Reservations Assistant Manager!

Responsibilities of the Candidate:

• Cater to room inquiries and reservations on a daily basis received via telephone calls and emails
• Full utilization of Opera PMS for creating and updating room reservations
• Ensures all guest inquiries and complaints receive prompt action and follow-up
• Timely submission of the weekly itinerary and weekly reports
• Coordinates with other departments of the hotel to ensure efficient guest service.
• Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
• Ensures proper filing of all business correspondence, with correct and updated information
• Assist in doing pre-arrival checking
• Oversee billing arrangements under the Secure Pay or BDO Direct Payment Link
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures, and overbooking decisions
• Ensures all entries in Opera are accurate and done according to the set standards and guidelines
• Ensures PCI Compliance and observance of Data Privacy
• Prepare weekly, monthly, quarterly, and annual reports, as required
• Lead daily team briefings

Requirements:

• Previous experience in the same position or as Reservations Supervisor preferred
• University/College degree in a related discipline is an asset
• Knowledgeable in Microsoft Windows applications and Opera PMS
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to handle many conflicting priorities at the same time