Retention Analyst - Share Market Job in Bengaluru at PhonePe

PhonePe is hiring for the role of Retention Analyst - Share Market!

Responsibilities of the Candidate:

• Monitoring of business health metrics for the category on a regular basis. Analyse trends and patterns for customer churn
• Tracking of industry trends and sharing insights that could serve as retention levers for the category
• Work closely with Analytics team to drive insights for the category business & formulate interventions for customer retention
• Ideate and drive interventions for improving retention by understanding customer churn across channels
• Present analysis, reports, impact of key interventions to stakeholders in clear and concise manner
• Track and measure success of retention interventions. Continuously analyze consumer feedback and areas of improvement
• Ability to think and react in a high-energy, fast-paced environment
• Must be comfortable working in cross-functional teams, where immediate constituencies include the Finance, Analytics, Product, Marketing & Customer Service teams.

Requirements:

• Excellent written and verbal communication skills, comfort with Microsoft Office Suite, specifically Excel.
• Basic knowledge of SQL is a plus.
• Prior experience in a data driven role and understanding of stock markets would be an advantage