Retail Branch Banking-Acquisition Service Officer Job in Ghaziabad at HDFC Bank

HDFC Bank is hiring for the role of Retail Branch Banking-Acquisition Service Officer!

Responsibilities of the Candidate:

• Acquisition of Salary and Family accounts from corporate employees, and their families & meeting monthly productivity benchmarks.
• Assisting Manager in coordinating with corporates & Key Officials of corporates for Shopper Activation to increase awareness about our various products offered by our bank to increase overall business
• Assisting Manager for Sales officers in contacting CSA enabler customers for higher activation. to increase customer engagement.
• Using Recommendation Advisor and sharing the best product offer with all customers to get a faster conversion.
• To assist customers with their basic banking queries. (Address change, Net Banking PIN, Mobile number updation, etc.)
• Assisting the Manager & SSO in contacting every inactive account for activation of the salary accounts and tracking for regular SLC/OC.
• Assisting Manager Engage the HR / Admin / Finance teams at the corporate for routine account opening/induction programs / other banking requirements.
• Exploring cross-sell opportunities during every customer interaction. To discuss with every customer and offer our video range of services and increase overall penetration.
• Explain and collect the appropriate documentation required for account opening as per the laid down KYC policy of the Bank for onward submission to the Branch delegated authority.
• Assisting Manager & SSO in conducting Lead Generation Activities like references, and help-desks at corporate.
• Achieve a defined productivity benchmark for salary account sourcing & cross-selling.
• Reactivating accounts where salary has not been credited by calling on 1000 customers month on month.
• Assisting the Manager in coordinating with the HR / Finance team of the Corporations for regular SLC Credit.
• Assisting Manager in coordinating with corporates & Key Officials of corporates for Shopper Activation to increase awareness about our various products offered by our bank to increase overall business.

Additional Responsibilities:

• The preliminary responsibility of the officer is to interact with corporates for Shopper Activation, SLC Credit, and other correspondence.
• Coordinating with Corporations and customers for reactivation of salary accounts by calling 1000 customers month on month.
• Meeting & follow-up with the customer regularly through physical/telephonic after the account gets opened for Early funding of the sourced account with Salary Credit.
• Pitch higher variant salary accounts to Senior employees along with a managed program.
• Cross-selling of various Products.

Requirements:

• Educational qualifications preferred
  • Category: Bachelor's Degree, Master's Degree
  • Academic score: 50% +
• Required work experience
  • Industry: BFSI
  • Role: Fresher/Sales
  • Years of experience: 0 to 1
• Required Skills:
  • Good Team spirit
  • Interpersonal skill
  • Time / Team Management 
  • Good communication skill
  • Proactive & focused approach