Resident Engineer Job in Mumbai at Exotel Techcom Pvt Ltd

Exotel is hiring for the role of Resident Engineer!

Responsibilities of the Candidate:

• Install and configure Linux & packages.
• Troubleshoot L0, L1, and L2 issues associated with the product, which could not be resolved by the local IT team at the center.
• Resolve the client’s queries regarding product Setup or product Features or product Components.
• Be responsible for overall setup stability and maintenance of the Ameyo Setup at the center.
• Provide Training to the local IT or operations team if required.
• Monitor the Ameyo Setup and ensure smooth operations.
• Report progress and noncompliance.
• Understand the service requirement from the customer and pass the same to the backend team for further action.
• Be responsible for daily backup and cleanup operations and the same will need to be carried out by the local team.
• Coordinate with central NOC whenever required and for L3 issues to resolve the same.

Requirements:  

• BE/B.Tech/MCA Graduate.
• Excellent analytical skills and high level of aptitude.
• 1-2 years of relevant work experience.
• Linux knowledge - basic commands.
• Experience of Linux/Unix system configuration.
• Knowledge of networking concepts like LAN Troubleshooting, WAN, etc.
• Knowledge of Networking Devices like switches and routes and Network Architecture.
• Willingness to travel within India and Abroad.
• Willingness to learn and work in a challenging environment.
• Possess good interpersonal and communication skills.
• Ability to work independently and as a team player. 
• Knowledge of Telephony (PRI and VOIP).
• Experience in handling call centers.