Reservations Executive Job in Delhi at EII Bee
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Reservations Executive
EII Bee
Full Time Job
Not Disclosed
4-5 years
Posted 30+ days ago
Location
- Delhi
Skills Required
- Communication Skills
- Interpersonal Skills
- Reservation Executive
- Customer Service
About this Job
Ell Bee is hiring for the position of Reservations Executive!
Responsibilities of the Candidate:
- Handle incoming reservations through various channels, including phone calls, emails, and online platforms
- Provide accurate and timely information to guests regarding room availability, rates, and hotel services
- Process reservations and booking changes accurately in the hotel management system
- Assist guests in selecting the most suitable room type and amenities for their stay
- Coordinate with other hotel departments to ensure guests' special requests and preferences are met
- Maintain a detailed and organized record of all reservations and guest interactions
- Communicate with guests to confirm bookings, payment details, and other relevant information
- Handle guest inquiries, concerns, and complaints in a professional and empathetic manner
- Collaborate with the front desk team to ensure a seamless check-in process for guests
- Stay updated with hotel promotions, packages, and policies to effectively assist guests
Requirements:
- High school diploma or equivalent; bachelor's degree in hospitality management or related field is a plus
- Prior experience in reservations, customer service, or hospitality industry preferred
- Strong communication and interpersonal skills
- Proficiency in using reservation software and computer systems
- Detail-oriented with excellent organizational skills
- Ability to work independently and as part of a team
- Multitasking ability with a positive attitude even under pressure
- Flexible to work various shifts, including weekends and holidays
Eligible Degrees
+94 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About EII Bee
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