Reservation Coordinator Job in Bengaluru at Hilton

Hilton is hiring for the role of Reservation Coordinator!

Responsibilities of the Candidate:

• Complete Hilton University courses and pass the tests. 
• Familiar with hotel product knowledge and activities. 
• Maximize room sales and revenue for the hotel, prioritizing up-selling. 
• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. 
• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. 
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. 
• Always maintain a sales attitude, not losing any sales opportunity in the hotel. 
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. 
• Make sure all commissions are correct and followed-up on promptly. 
• Make sure all reject business is filed with the reasons. 
• Ensure that all correspondence has been filed accordingly, with correct and updated information. 
• Comply to the hotel credit policy and make sure all forecast revenues are met. 
• Comply with set rooms supply and price control. 
• Maintain and update guests’ information and sales data by reservation procedures. 
• Maintain high level guest service standards. 
• Ensure all information input is correct. 
• Keep close attention to team members’ requirements, including attention to every team member’s workload and duties, to fulfil operation needs. 
• Maintain clean and tidy work areas at all times. 
• Comply with all company policies relating to reservations. 
• Comply with all systems and procedures as laid down by the hotel. 
• Prioritize the quality of reservations. 
• Strictly follow brand standards. 
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 
• Carry out any other reasonable duties and responsibilities as assigned. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

Requirements:

• University graduate. 
• Minimum 2 years of experience in a similar capacity with international chain hotels. 
• Excellent command of written and spoken in English and Chinese to meet business needs. 
• Good interpersonal, organizational and communication skills. 
• Good team player. 
• Able to work under pressure and deal with stressful situations during busy periods. 
• Innovative self-starter with high motivation.