Reservation Associate Job in Bengaluru at Accor

Accor is hiring for the role of Reservation Associate!

Responsibilities of the Candidate:

• Booking Management: Handle room or service reservations via phone, email, or online platforms.
• Guest Assistance: Respond promptly to inquiries, provide information about availability, rates, and packages, and address guest concerns or requests.
• System Updates: Input and update reservations in the system, ensuring accuracy in guest details and booking preferences.
• Coordination: Communicate special requests to relevant departments (e.g., housekeeping, front desk).
• Upselling: Promote additional services, upgrades, or offers to enhance the guest experience.
• Reporting: Maintain records of reservations and prepare daily or periodic occupancy reports.

Requirements:

• High school diploma or equivalent (minimum requirement).
• A degree or diploma in hospitality management, business administration, or a related field is preferred.
• Strong communication and interpersonal skills
• Knowledge of reservation software (e.g., Opera, Amadeus)
• Attention to detail and organizational abilities
• Customer service orientation