Research Executive Internship in Gurgaon at NIQ

NIQ is hiring for the role of Research Executive!

Responsibilities of the Candidate:

• Support day-to-day contacts with the client, contributing to the achievement of client satisfaction targets.
• Build effective relationships with client representatives.
• Own reporting, including report maintenance, business issue analysis, and solution integration.
• Provide training to clients on Nielsen tools and solutions.
• Troubleshoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables.
• Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry.
• Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries.
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team.
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded.
• Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.

Requirements:

• Good understanding of the FMCG industry and trends.
• Solid Knowledge of Nielsen products and services.
• 1-2 years of Nielsen Client Service at Response and/or industry experience.
• Participation in a Project.
• Good interpersonal skills – ability to develop relationships internally and at the client organization.
• Strong problem-solving skills, with gradually declining supervision.
• Strong time management skills and prioritization ability, with gradually declining supervision.
• Able to respond to inquiries of moderate complexity with almost zero supervision.
• Able to respond to inquiries of higher complexity with limited supervision.
• Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction.
• Able to coach and support Jr. Executives.
• Strong levels of client satisfaction achieved acknowledgment from the client on a strong mindset to help them.