Renewals & Retention Specialist Job at Zimperium
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Renewals & Retention Specialist
Zimperium
Full Time Job
Not Disclosed
1-3 years
Posted 19 days ago
Location
- Work From Home
- Work from Home
Skills Required
- Operations Management
- Customer Service
- CRM Software
- Problem Solving
About this Job
Zimperium is hiring for the role of Renewals & Retention Specialist!
Responsibilities of the Candidate:
- Monitor and manage all contract renewal activities
- Identify opportunities for contract renewals and process them in a timely manner
- Work closely with sales and customer success teams to ensure customer satisfaction and retention
- Update and maintain accurate customer and contract data in CRM system(s)
- Communicate with clients regarding their contract status and renewal
- Respond to customer inquiries and resolve any issues related to the renewal process
- Proactively suggest improvements to the renewals process
Requirements:
- Experience as a Renewals Specialist or in a similar role in customer service or sales
- Experience with CRM software and other sales tools (e.g. Salesforce, Clari, Gainsight)
- Excellent communication, negotiation, and customer service skills
- Strong organizational and multitasking abilities
- Detail-oriented with the ability to manage multiple projects simultaneously
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Zimperium
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