Renewal Operations Associate Analyst Job in Bangalore at PowerSchool

PowerSchool is hiring for the role of Renewal Operations Associate Analyst! 

Responsibilities of the Candidate:

• Create and vet renewal opportunities in Salesforce to prepare for customers
• Provide corrections and updates to quotes including but not limited to co-terming due dates, price adjustments, splitting quotes, and removing line items
• Prepare and assess renewal opportunities for booking
• Work with the internal teams to validate opportunities ready for booking
• Meet department service level agreements on response times for internal service tickets
• Provide online systems support to multiple groups within the Customer Success organization
• Gathers collates, and reports key renewals information to the Manager, Customer Success Operations
• Liaise with CS Management, CSMs, finance, and accounting, to complete projects and gather data as requested
• Create and maintain the department’s standard operating procedures and process flows, ensuring all SOPs are regularly reviewed refreshed, and published
• Watch for and recommend process improvements
• Contribute to projects related to process and all other duties as assigned

Requirements:

• 1-3 years prior experience in Renewals, Accounting, order management, and/or billing applications
• Proficient in Microsoft Office suite with an intermediate knowledge of Excel
• Salesforce or Prior CRM experience required
• Ability to multi-task and meet strict deadlines
• Strong problem-solving and reasoning skills
• Strong oral, written, and interpersonal skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate degree or equivalent work experience, Bachelor’s degree preferred