Remote Engineer Job at NTT DATA

NTT Ltd is hiring for the role of Remote Engineer!

Responsibilities of the Candidate:

• Provide day-to-day technical support to end-users to clients
• Investigate first-line support communication and ensure the resolution of incidents
• Check knowledge articles to investigate and resolve incidents
• Identify the root cause of incidents and problems
• Assist in the preparation of RCA
• Follow GDC standard operating procedures
• Participate in daily performance hurdles, identify causes of performance shortcomings, and provide suggestions for improvement
• Review the recurring or high-impact incidents and manage them through a problem-management process
• Document work instructions used in resolving incidents
• Good troubleshooting knowledge of MS Windows, PC Hardware, and Internet Explorer.
• Configuring the active sync accounts on devices
• Create / Delete / Modify the AD user management account.

Requirements:

• Ability to communicate and work across different cultures and social groups
• Excellent problem-solving skills
• Good knowledge of Outlook (PST, OST,) and Lync configuration.
• Knowledge of WiFi / VPN configuration
• Knowledge of Printer Related problems
• Ability to provide step-by-step technical help, both written and verbal
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to diagnose and troubleshoot basic technical issues
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
• Ability to empathize and work with customers in real-time to resolve issues
• Basic Understanding of Microsoft Cloud-related solutions. (Azure, Microsoft 365, and EMS Intune/AIP)
• A strong grounding in all areas of Infrastructure Technology
• Strong understanding of Windows10, Microsoft office, and general system administration.