Relationship Officer Job in Delhi at Kotak Mahindra Bank Ltd

Kotak Mahindra Bank is hiring for the role of Relationship Officer!

Responsibilities of the Candidate:

• Engaging with customers to enrich the relationships and garner a higher wallet share of the customers.
• Increase the 811 books and Investment AUM portfolio through Acquiring, Enhancing, Deepening, and Retention. 
• Developing and maintaining banking relationships with a select group of high-net-worth customers through individualized customer service. 
• Plan and organize lead generation activity, sales initiatives & events for prospective and existing clients. 
• Prioritizing 360° customer engagement.
• Ensure that the quality of services is maintained as per the standards set and customer escalations are at bay. 
• Tracks customer complaints/queries and turnaround times for customer satisfaction thus improving the NPS.
• Ensure that the defined parameters for opening a new account are met as per the process and compliance.

Requirements:

• MBA/Graduate
• AMFI & IRDA Certification an added advantage for customer orientation 
• Excellent Interpersonal skills – Written and oral.
• Good interpersonal and sales skills with strong people and time management.