Relationship Officer Job in Mumbai at Utkarsh Small Finance Bank

Role Summary: Frontline revenue role responsible for achieving disbursement targets through direct customer acquisition and channel engagement in assigned location.

Key Responsibilities

 Generate new business through field visits, cold calling, and local reference networks.

 Conduct initial customer profiling and document collection.

 Achieve monthly disbursement and revenue targets.

 Ensure portfolio quality and follow up on early delinquency cases.

 Pitch loan products and explain eligibility, pricing, and documentation requirements.

 Maintain strong follow-up to ensure conversion and customer satisfaction.

 Track daily productivity metrics (login, sanction, disbursement).

 Build and manage local connectors such as DSAs, CAs, brokers, and market influencers.

 Ensure adherence to KYC, compliance, and company credit policies.

Candidate Profile

 1–8 years of experience in NBFC/Bank/Fintech field sales.

 High-energy, field-oriented sales professional.

 Experience in Home Loan/LAP / Mortgage Loan/ Loans Against property is preferred.

 Strong negotiation and relationship management skills.

 Good understanding of credit underwriting basics and documentation.

 Strong customer engagement and persuasion skills.

 Strong drive to achieve aggressive targets.

 Own vehicle mandatory (field-intensive role)

Utkarsh Small Finance Bank Limited (USFBL),(NSE/BSE UTKARSHBNK) incorporated on April 30, 2016, is engaged in providing banking and financial services with a focus on providing microfinance to the underserved and unserved sections of the country.