Relationship Manager - Retail Job in Mumbai at ICICI Bank

ICICI Bank is hiring for the role of Relationship Manager - Retail!

Responsibilities of the Candidate:

• Partner with customers through their life-cycle and offer suitable products and services based on their financial needs.
• Nurture the current customer relationships while maintaining the quality of the portfolio.
• Expand and develop the customer base by onboarding new customers.
• Analyse consumer needs, current market trends, and potential partnerships to offer unique and technology-driven solutions.
• Collaborate and coordinate to implement different marketing strategies.
• Formulate sales strategies, and tap into cross-selling and upsell opportunities, to ensure maximum customer reach.
• Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions as per the requirements of customers.
• Offer 360-degree banking to the individual, professional, and business ecosystem.
• A customer seeks insights and advice and hence superior knowledge and service are distinguishing factors of success.

A few of your daily activities may include:

• Monitor and evaluate industry trends and customer drivers.
• Collaborate frequently with internal stakeholders to work towards the right solutions and market strategy.
• Manage proposal response process.
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select deals in line with strategies, and lead and facilitate pitch logistics.
• Develop and implement overarching sales and customer relationship strategy, sales processes, and structure.
• Support deal structure and pricing with business value analysis.

Requirements:

• Graduate degree with experience in relationship management in any industry.