Relationship Manager Job in Gurgaon at HSBC

HSBC is hiring for the role of Relationship Manager!

Responsibilities of the Candidate:

• Actively source new Bank customers for Asset and Liability business to build a new portfolio, adhering to the parameters related to the minimum revenue threshold from the NTB relationship.
• Maximize HSBC share of wallet through cross-selling transaction banking products.
• Ensure all sales processes are properly followed and activity data is updated in the system within stipulated timelines.
• Maintaining quality of portfolio for Asset customers and Liability customers by regular visiting and interacting and monitoring business activities .
• Develop proficiency in job related skills through exposure to training programs.
• Minimize customer complaints received. Handle customer inquiries and complaints in a way that demonstrates excellent service.
• Maintain and ensure due observance of HSBC Internal Control Standards, including timely implementation of internal/external auditors and regulators' recommendations. Ensure awareness of compliance requirements and implementation of Group Compliance Policy.
• Maintain awareness of operational risk including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations FIM.
• Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators

Requirements:

• Minimum Bachelor’s degree / Graduation or as required for the role, whichever is higher
• Understanding of risk management
• Some understanding of credit
• Analytical and financial skills.
• Ability to work without constant direction
• Good organizational and time management skills.
• Ability to interact with all levels of commercial customers
• Good interpersonal skills
• Good communication skills, both oral and written
• Qualifications and/or training courses 
• Commercial awareness, including economic, cultural, procedural, and regulatory issues.
• Relevant experience working in a relationship management role
• Working knowledge of CMB’s international proposition/product capabilities
• Working knowledge of HSBC Group Capabilities  
• Mandatory to complete Anti-Money Laundering and Sanctions training and post-course assessment, as required