Relationship Manager Job in Chennai at Standard Chartered

Standard Chartered is hiring for the role of Relationship Manager!

Responsibilities of the Candidate:

• Acquire liability customers with a focus on customers with trade and Foreign exchange transactions
• Manage existing portfolio of liability customers with trade and foreign exchange transactions to provide superior service and deepen relationships
• Participate in sales calls for the acquisition of new-to-bank (NTB) liabilities relationships requiring trade and foreign exchange services
• Identify and generate prospective opportunities for the acquisition of new customers
• Design and execute customer events, industry meets, and below-the-line activities for the acquisition of new customers
• Mapping and mining of databases of potential segments for NTB acquisition
• Identify and drive a strong customer referral program
• Primary accountability for deepening values and fee generation from the portfolio by providing superior service to facilitate trade and Foreign exchange transactions
• Client servicing through the Bank’s “Outserve” mode with the aim of Customer delight
• Implementing cross-sell opportunities and ensuring that the bank gets the maximum share of the wallet
• Develop account plans/strategies for customer relationships with revenue and value-add objectives, to ensure monthly profit targets as agreed are met and exceeded
• Contribute to the team’s business plans for the expansion of business opportunities in strategic target areas
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
• Support the framework for effective management of operational risks across the Business and compliance with applicable internal policies, and external laws and regulations at a global level
• Support the execution of Business strategy in a safe and well-controlled manner and on an end-to-end basis - incorporating infrastructure requirements and ensuring that they are fit for growth
• Conduct regular and timely customer due diligence (CDD) reviews
• Ensure CDD profiles are error-free for timely sign-off
• Follow and comply with AML CDD policies and procedures where applicable
• Identify KYC issues, provide solutions, or escalate to the line manager if necessary
• Ensure internal/external KYC requirements are adhered to AML CDD policies and procedures
• Timely handling of customer issues, complaints, and product inquiries by established procedures
• Embed the Group’s values and culture
• Coach peers and more junior staff as appropriate
• Partner effectively with internal stakeholders to deliver effective client solutions
• Abide by appropriate frameworks to guarantee that business is carried out within the Group’s risk appetite and relevant risks are appropriately managed in conjunction with line managers and other stakeholders
• Ensure compliance with the highest standards of regulatory conduct and compliance standards and practices as defined by internal and external requirements. This includes compliance with regulations and guidelines on Sanctions, Anti-Money Laundering (AML), and Environmental and Social Risk Management (ESRM)
• Abide by the Group’s values and code of conduct and foster a robust culture to ensure adherence to the highest standards of ethics and compliance with relevant policies, processes, and regulations among employees
• Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate reporting to the relevant superiors and/or Risk Committees
• Do what is right to avoid reputational risks and operational losses

Requirements:

• Any Graduate
• Relationship Manager - The candidate should have good networking skills and a good knowledge of the banking products in the commercial banking space