Relationship Banker Job in Mumbai at IDFC FIRST Bank

IDFC First Bank is hiring for the role of Relationship Banker!

Responsibilities of Candidate:

• Ensure effective client engagement leading to cross-sell
• Increase in 'Product holding per customer' within the mapped portfolio
• Ensure all the clients engaged are profiled and presented with suitable banking products
• Be solution oriented and ensure effective onboarding on Mobile/Net Banking, Bill Pay, SIP, Insurance and investment solutions, Retail and SME Loans, and relevant banking programs
• Ensure monthly operating plan is met to improve scorecard and decile rankings
• Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, and trade transactions generated through client engagement
• Be responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks
• Ensure Nil instances of cash shortage or excess at the teller counter
• Update the key registers regularly and review branch reports like end-of-day (EOD) cash position report LTR, Instruments issued etc.
• Monitor of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation, and maintenance of suspense accounts register as per the required format
• Ensure strict adherence to the bank policies and compliance

Requirements:

• Bachelor's degree in finance, business, or a related field (or equivalent experience)
• Relevant experience in banking or financial services
• Strong knowledge of banking products and services
• Excellent interpersonal and customer service skills
• Ability to build and maintain customer relationships
• Sales and negotiation skills to cross-sell banking products
• Proficiency in financial software and banking systems
• Knowledge of financial regulations and compliance
• Strong communication and presentation abilities
• Problem-solving and decision-making skills
• Organizational and time management skills