Relationship Associate Job in Mumbai at Atlys

Atlys is hiring for the role of Relationship Associate!

Responsibilities of the Candidate:

•  Help applicants navigate the visa application process, answer their questions, and provide step-by-step guidance.
• Review and verify customer documents to ensure compliance with visa regulations before submission.
• Coordinate with embassy or AVA staff to facilitate a seamless process for applicants.
• Inform customers about their application status and assist with any additional documentation requests.
• Guide applicants on appointment schedules, queue management, and submission protocols.
• Handle sensitive customer data with utmost security and discretion.
• Ensure a positive and supportive experience for all applicants, resolving concerns promptly and professionally.

Requirements:

• Strong attention to detail and ability to manage multiple applicants efficiently.
• Excellent verbal and written communication skills to clearly explain processes and requirements. Also, expertise in local language is a must.
• Comfortable using digital tools for application tracking and updates.
• Previous experience in customer service is a plus, with a passion for assisting people.
• Ability to handle unexpected challenges and provide practical solutions on-site.
• Enthusiasm for the travel and immigration sector and a commitment to helping people with their journeys.