Regional Language Customer Support Executive Job in Delhi at Sona Construction Technologies

Responsibilities:

• Provide excellent customer support through various channels including phone, email, and chat.
• Address customer inquiries, resolve issues, and provide accurate information about our products.
• Handle and resolve customer complaints in a professional and empathetic manner, aiming for a swift and satisfactory resolution.
• Maintain a high level of product knowledge to effectively assist customers and address their needs.
• Assist customers with placing orders, tracking shipments.
• Proactively engage with customers to ensure their needs are met and identify opportunities to upsell or cross-sell products.
• Maintain accurate and updated customer records using our CRM system.
• Collaborate with other departments to escalate and resolve complex customer issues when necessary.
• Follow communication procedures, guidelines, and policies to maintain a consistent and positive customer experience.
• Continuously strive to improve customer satisfaction by actively seeking feedback and suggesting process improvements.

Requirements:

• Excellent verbal and written communication skills in Tamil , Marathi ,Gujarati Hindi and English.
• Strong problem-solving and decision-making abilities.
• Empathetic approach with the ability to understand customer needs and concerns.
• Ability to remain calm under pressure and handle difficult situations professionally.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Availability to work flexible hours, including weekends and holidays, if required.
• A positive attitude and a genuine desire to help customers.

SONA is one of the leading suppliers of construction machinery in India; with a wide range of machines catering to various types of construction process; providing the right machine for all your construction needs.