Regional Head - Collections Job in Mumbai at Flexiloans

What you will work on:

• Ensuring adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying and reporting fraudulent practices.  
• Responsible for tracking and controlling the delinquency of the area - Bucket-wise and DPD-wise - and focusing on non-starters.  
• Responsible for reviewing account allocations and collections targets by the bucket to agencies/ in-house teams.  
• Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force.  
• Managing productivity by fixing productivity parameters for Agencies/collection executives; monitoring performance against set parameters.  
• Involved in coordinating and liaising with the legal team to ensure legal action is taken, where required. Work closely with Risk Management to design collections strategy. This includes segmentation, tools, technology, geography, and process.  
• Development and enhancement of analytics and MIS-driven culture to the project, track and deliver optimized financial results in collections, recoveries, and expenses.  
• Identifying trouble spots and implementing collection-related programs. 

The ideal candidate:

• Excellent logic and problem-solving skills and are numbers-driven.  
• Strong interpersonal skills and stakeholder management skills  
• Specialized Knowledge of Unsecured Business Loan Collection is a great plus  
• Experience in building collection operations from the ground up and scaling them is a big plus  

Qualification and Experience:  

• 10 - 15 years experience in the collections department with Banks, NBFCs, or Fintech.  
• Master's/Bachelor’s degree in business, marketing, or a related field from a reputed institute. 
• Should have handled 90+ NPA buckets (hard bucket)  
• Should have experience in onboarding and managing multiple agencies  

FlexiLoans is an online lending fintech platform, dedicated to simplifying the lending process for small and medium-sized enterprises SMEs.